Brilliant Earth

It was such an informative and exciting appointment for my girlfriend and I. Maia taught us a lot about diamonds, the standards set by Brilliant Earth, and she caught onto our style so quickly. I really enjoyed her energy and knowledge shared! Maia was such a great person to have our first ring shopping appointment with and her service was exceptional. My partner and I felt comfortable in our masks during our appointment as well!

My girlfriend and I had such a wonderful experience working with Maia Gibson in the Atlanta showroom. From start to finish, she made us both feel extremely comfortable with the process. She was patient, knowledgeable, engaging, and a joy to work with. From the beginning, it was clear that she prioritized helping us find what we loved, and not the sale. We couldn't recommend Maia or Brilliant Earth more!

Do not shop here. There are much better options. I purchased a ring for $3000. It took 6 weeks to arrive. I arrived scratched and was not engraved as ordered. This was a replacement for a different ring that I purchased in 2022. The stones kept falling out, not once, but 3 times. They remade the ring 3 times in one year. I give up. I will get my money back and take my business elsewhere.

This is by far the worst company to purchase your jewelry. The company does not care about their customers. The lack of customer service should be outlawed. I’ve never had to go through more steps just to not receive what I paid for, and then be redirected to management that never returns calls or the sales associates hanging up on you because they don’t want to give you the bad news about your purchases. Their lack of communication skills is comical and pathetic. I’ve never been more disappointed with a legitimate company as much as this one, which leads me to believe that they are not actually as legitimate as they seem to be. Do your research before ordering from this company! Your purchase might sound good but good luck getting it in any kind of timely manner and a special good luck if your looking to talk to anyone about your complaints, because apparently all they do is take your information and never call you back. These people should be arrested and their businesses license revoked! They do not deserve to even be called a company. Still waiting on my order and my 3 return calls from managers that never came. Just a warning don’t make the same mistake I did in thinking these people were legitimate or sincere because unfortunately that’s not the case. 0-10 in every category!

The Brilliant Earth experience is a 10 out of 10. You set an appointment online and get what feels like VIP treatment. Our guide Maia was amazing and I would recommend her every time. She took us into the private showroom and walked my partner and I through different styles, diamond shapes, settings, and pricing without ever missing a beat. She made me as a man feel very comfortable and we walked out of there with smiles on our faces. Ask for Maia and you will not be disappointed.

I had done my due diligence on-line prior to visiting the show room. We took a spontaneous trip to visit Atlanta for the day and happened to recall Brilliant Earth had a local show room and decided to stop in. The show room was clean and inviting. We met Maia Henderson who was exceptionally helpful. Although we needed an appointment to view loose gemstones, she was able to accommodate us and show us rings and gemstones in the size and cut that I had been looking at. I purchased our gemstone on the spot and Maia took care of everything else. It was an extremely easy and hassle free transaction. Thank you Maia for your time, courtesy, and class.

Our experience with Maia Gibson at the Atlanta showroom was wonderful! After my fiancé purchased the engagement ring from Brilliant Earth online, we came to the showroom to try on wedding bands and ask about resizing. Maia was helpful, encouraging, and energetic! She showed us some rings we had looked at online as well as great suggestions based on our preferences and style, and gave us helpful information about the resizing process. We’re so excited to order the bands soon!